fry99c Privacy Policy

This Privacy Policy ("Policy") sets out how fry99c ("fry99c", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the fry99c website located at https://fry99c.net and any related mobile applications, services, or gaming products (collectively, "the Platform").

fry99c is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about using our Platform.

By registering an account, depositing funds, or otherwise using any part of the fry99c Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of, and should be read alongside, our Terms and Conditions.

For the purposes of applicable data protection law, fry99c acts as the data controller in respect of the personal data collected through the Platform. As data controller, fry99c determines the purposes and means by which your personal data is processed.

fry99c operates under an international gaming licence and is subject to the data protection requirements imposed by that licensing authority as well as any applicable local data protection obligations. Our designated Data Protection contact can be reached at [email protected] for all privacy-related enquiries.

fry99c collects personal data in the following categories:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth — collected to verify that you meet the minimum age requirement of 21 years.
• Residential address — including city (e.g., Karachi, Lahore, Faisalabad, Islamabad) and postcode.
• National Identity Card (CNIC) number or passport number, collected for identity verification and KYC compliance.
• Email address — used for account communications, security alerts, and transaction confirmations.
• Mobile phone number — used for OTP-based two-factor authentication and account recovery.

3.2 Financial & Transaction Data

• Payment method details including JazzCash account number, EasyPaisa wallet ID, or bank account details for HBL, UBL, or Meezan Bank. Full payment credentials are never stored on fry99c servers — they are processed via encrypted payment gateway integrations.
• Transaction history including deposit amounts, withdrawal requests, wagering history, and bonus activity — all denominated in PKR.
• KYC verification documents — copies of government-issued photo ID and proof of address submitted during the verification process.

3.3 Technical & Device Data

• IP address and approximate geographic location derived from IP data.
• Device type, operating system, browser type and version.
• Session duration, pages visited, features accessed, and clickstream data.
• Crash reports and error logs generated during Platform use.

3.4 Communications Data

• Records of communications between you and fry99c customer support, including live chat transcripts, email correspondence, and support ticket history.
• Responses to surveys, feedback forms, or promotions where you voluntarily participate.

3.5 Data We Do Not Collect

fry99c does not collect social media profile data, location data beyond IP-level geolocation, or any data from third-party sources without your explicit consent. We do not use facial recognition or biometric identification on the Platform.

fry99c processes your personal data for the following specific purposes:

fry99c will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent or where otherwise required by law.

fry99c relies on the following legal bases when processing your personal data:

• Contract performance: Processing that is necessary to provide you with the services you have requested — including account registration, deposits, withdrawals, gameplay, and customer support.
• Legal obligation: Processing that is required to comply with applicable laws and licensing requirements, including KYC and anti-money laundering (AML) obligations, responsible gaming reporting requirements, and regulatory audit obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, internal analytics, and service improvement — provided that such interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — such as receiving promotional emails or SMS about bonuses and special offers — you have the right to withdraw that consent at any time by contacting support or using the unsubscribe function in our communications.

fry99c does not sell your personal data to any third party. We may share your personal data only in the following limited circumstances:

• Payment service providers: We share necessary financial data with payment gateway partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) to process your deposits and withdrawals. These providers process data strictly under our instructions and are bound by confidentiality obligations.
• Identity verification providers: We may use third-party KYC verification services to authenticate your identity. These providers are contractually prohibited from using your data for any purpose other than identity verification on our behalf.
• Gaming software providers: Game outcomes and session data may be shared with our licensed game providers to facilitate gameplay and audit RNG fairness. No unnecessary personal data is transmitted to game providers.
• Regulatory and licensing authorities: We are required to share player data, transaction records, and AML reports with our licensing authority and, where required by law, with relevant government agencies or law enforcement bodies. We will notify you of such disclosure unless prohibited by law from doing so.
• Fraud prevention agencies: In cases of suspected fraud, money laundering, or criminal activity, we may share relevant data with fraud prevention agencies and cooperating platforms as permitted or required by law.
• IT infrastructure providers: Our hosting, cloud storage, and cybersecurity service providers may have access to personal data in the course of providing their services. All such providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.

fry99c uses the following types of cookies and tracking technologies on the Platform:

• Essential cookies: These are strictly necessary for the Platform to function. They manage your logged-in session, remember your language and currency preferences, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: We use first-party analytics tools to understand how players navigate the Platform — which games are most popular, where players drop off, and how to improve the mobile experience for Pakistani users. These analytics are aggregated and do not identify individual players.
• Security cookies: These cookies help us detect and prevent fraudulent login attempts, multi-accounting, and bot activity by fingerprinting device and session characteristics.
• Preference cookies: These cookies remember your display preferences, responsible gaming settings, and notification choices between sessions.

You can manage your cookie preferences via the cookie settings panel accessible from the footer of the Platform. Note that disabling non-essential cookies may affect your experience but will not prevent you from accessing the core gaming and betting features.

fry99c implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the fry99c servers.
• AES-256 encryption of sensitive data fields stored in our databases, including identity documents and payment references.
• Two-factor authentication (2FA) enforced at login using OTP codes delivered to your registered mobile number.
• Role-based access control (RBAC) ensuring that fry99c staff can only access player data necessary for their specific job function.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Intrusion detection systems (IDS) monitoring network traffic for anomalous activity in real time.
• Secure data centre infrastructure with physical access controls, redundant power systems, and 24/7 monitoring.

While fry99c takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, fry99c will notify affected players and the relevant regulatory authority without undue delay in accordance with our obligations under applicable data protection law.

You also play a role in keeping your data secure. Please ensure your fry99c password is unique and not reused from other sites, enable two-factor authentication, and contact us immediately at [email protected] if you suspect your account has been accessed without your authorisation.

fry99c retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements.

• Active accounts: Personal data is retained for the full duration your account remains active on the Platform.
• Closed accounts: Following account closure — whether voluntary or initiated by fry99c — we retain your personal data for a period of five (5) years. This retention period is mandated by our licensing authority and AML record-keeping obligations.
• Transaction records: Financial transaction records, betting history, and KYC documentation are retained for a minimum of five (5) years following the date of the relevant transaction or document submission.
• Support communications: Customer support transcripts and correspondence are retained for three (3) years from the date of the interaction, unless they relate to an ongoing dispute or investigation.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely, as it no longer constitutes personal data once all identifying characteristics have been removed.

Following the expiry of the relevant retention period, your personal data will be securely deleted or permanently anonymised in accordance with our data disposal procedures.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by fry99c:

• Right of access: You may request a copy of the personal data fry99c holds about you, along with information about how it is being used.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we cannot delete data that we are legally required to retain under AML or licensing rules.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data is contested.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests at any time. You also have an absolute right to object to direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

To exercise any of these rights, please contact our Data Protection contact at [email protected] with the subject line "Privacy Request — [Right You Are Exercising]". We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

fry99c operates under an international gaming licence, and some of your personal data may be processed by service providers located outside of Pakistan. Where personal data is transferred internationally, fry99c ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our licensing obligations.

Safeguards used for international transfers include:

• Contractual data processing agreements with all third-party processors that include binding data protection obligations.
• Transfer only to jurisdictions with adequate data protection frameworks, or with additional contractual protections in place where the destination jurisdiction's framework is assessed as insufficient.
• Technical security controls applied consistently regardless of the jurisdiction in which data is processed.

For specific information about the international transfers applicable to your data, please contact [email protected].

The fry99c Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Registration on the Platform requires confirmation that you are at least 21 years of age, and identity verification procedures are in place to enforce this requirement.

Parents and guardians are encouraged to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. fry99c also supports the use of responsible gaming tools including self-exclusion, deposit limits, and session time limits — all of which are accessible via your account settings.

fry99c reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, changes in applicable law or licensing requirements, or improvements to Platform services.

When material changes are made to this Policy, we will notify registered players via email to the address on file and/or via a prominent notice on the Platform homepage. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent changes.

Your continued use of the fry99c Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised Policy, you should cease using the Platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or fry99c's data processing practices, please contact us using the details below:

• Email: [email protected] (please use the subject line "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the fry99c Platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days, and to formal data rights requests within 30 calendar days

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the complaints division of our licensing authority.